Privacy Policy

1. Introduction

At 77rr, we are committed to protecting your privacy and handling your personal information with the highest standards of security and confidentiality. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our online betting platform accessible at https://77rr.cam (the "Platform"). This policy applies to all users who access our services, whether through our website, mobile applications, or any other interface we provide.

By creating an account, accessing, or using the 77rr Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, you must not use our Platform or services. We encourage you to read this policy carefully and contact us if you have questions or concerns about how we handle your personal information.

77rr operates primarily for users in Indonesia, and we process personal data in accordance with international data protection standards while respecting local privacy expectations. We recognize the importance of safeguarding the personal information of Indonesian players and implement robust technical and organizational measures to ensure data security throughout the entire lifecycle of your relationship with us.

2. Definitions and Interpretation

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

• Personal Data / Personal Information: Any information relating to an identified or identifiable individual, including but not limited to name, identification number, email address, phone number, physical address, date of birth, financial information, and online identifiers.
• Data Subject: The individual to whom Personal Data relates; in this context, the registered user of the 77rr Platform.
• Processing: Any operation performed on Personal Data, including collection, recording, organization, storage, modification, retrieval, use, disclosure, deletion, or destruction.
• Data Controller: The entity that determines the purposes and means of processing Personal Data; in this case, 77rr.
• Third Party: Any natural or legal person, public authority, agency, or organization other than the Data Subject, Data Controller, or persons authorized to process data on behalf of the Controller.
• Consent: Any freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data.

3. Information We Collect

3.1 Account Registration Information

When you register for a 77rr account, we collect the following mandatory information:

• Full legal name (as it appears on your Indonesian identification document - KTP, passport, or driver's license)
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• Gender
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code in Indonesia)
• Preferred username and password
• Security questions and answers (for account recovery purposes)

3.2 Identity Verification (KYC) Information

To comply with Know Your Customer (KYC) regulations and prevent fraud, money laundering, and underage gambling, we require identity verification documents including:

• Government-issued photo identification (KTP - Kartu Tanda Penduduk, Indonesian passport, or driver's license)
• Proof of address documents dated within the last three months (utility bills, bank statements, or government correspondence showing your Indonesian residential address)
• Photographs or scanned copies of payment method documentation (bank account statements, credit/debit card images with middle digits obscured for security)
• Selfie photographs holding identification documents (for facial recognition verification)

3.3 Financial and Transaction Information

For processing deposits, withdrawals, and maintaining accurate financial records, we collect:

• Bank account details (bank name such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP; account number; account holder name)
• E-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details)
• Transaction history (deposits, withdrawals, transfers in Indonesian Rupiah - IDR)
• Payment method verification documents
• Bonus claim and wagering history
• Account balance details (Real Money Balance, Bonus Balance, pending withdrawals)

3.4 Gaming and Betting Activity Data

We automatically collect information about your gaming activities to provide services and comply with regulatory requirements:

• Sports betting history (selections, odds, stake amounts on football matches including BRI Liga 1, EPL, La Liga, and other competitions; mix parlay and voor bola bets)
• Casino gameplay records (live dealer games, slots, table games from providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming)
• Traditional game participation (togel lottery number selections, sabung ayam cockfighting bets on Meron/Wala outcomes)
• Session duration and frequency
• Game preferences and favorite providers
• Win/loss records and Return to Player (RTP) statistics
• Responsible gaming limit settings (deposit limits, session time limits, loss limits, self-exclusion status)

3.5 Technical and Device Information

When you access the 77rr Platform, we automatically collect certain technical information:

• IP address and geolocation data (to verify you are accessing from Indonesia)
• Device type, model, and operating system (Android, iOS, Windows, macOS)
• Browser type and version (Chrome, Firefox, Safari, Edge)
• Screen resolution and device identifiers
• Access times, dates, and session durations
• Pages viewed, features used, and navigation paths through the Platform
• Referring website URLs and search terms used to find our Platform
• App crashes, system activity, and hardware settings (for mobile applications)

3.6 Communications and Customer Support Data

We retain records of your communications with 77rr customer support, including:

• Live chat transcripts and timestamps
• Email correspondence sent to and from [email protected]
• WhatsApp message history with our support team
• Phone call recordings (where legally permitted and with notice)
• Feedback, complaints, and dispute resolution records
• Survey responses and user experience feedback

4. How We Collect Information

4.1 Information You Provide Directly

Most of your personal information is collected directly from you when you voluntarily provide it during account registration, KYC verification, deposits and withdrawals, customer support interactions, or when updating your account profile settings.

4.2 Information Collected Automatically

Technical information, gaming activity data, and device information are collected automatically through cookies, server logs, web beacons, and similar tracking technologies when you access and use the Platform. This collection occurs without requiring specific action on your part beyond using our services.

4.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and Indonesian banks (BCA, BRI, BNI, Mandiri) when you make deposits or withdrawals
• Identity verification service providers conducting KYC checks
• Fraud prevention and security monitoring services
• Marketing partners (only if you have consented to share data with them)
• Publicly available sources for verification purposes

5. How We Use Your Information

77rr processes your personal data for the following legitimate purposes:

5.1 Account Management and Service Provision

• Creating, maintaining, and administering your user account
• Processing deposits, withdrawals, and internal transfers in Indonesian Rupiah
• Facilitating sports betting on BRI Liga 1, international football leagues, and other sporting events
• Providing access to casino games, live dealer tables, slots, and traditional games including togel and sabung ayam
• Processing bonus claims, tracking wagering requirements, and managing promotional offers
• Maintaining accurate financial records and account balances

5.2 Legal and Regulatory Compliance

• Verifying your age (minimum 21 years) and identity through KYC procedures
• Preventing fraud, money laundering, and terrorist financing
• Detecting and preventing prohibited activities including multi-accounting, collusion, and bonus abuse
• Complying with anti-money laundering (AML) regulations and reporting requirements
• Maintaining records required by applicable laws and licensing authorities
• Responding to legal processes, court orders, and law enforcement requests

5.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or irregular patterns
• Protecting against unauthorized access, hacking attempts, and cyber attacks
• Investigating suspected violations of our Terms and Conditions
• Verifying that users are accessing the Platform from Indonesia
• Preventing underage gambling and self-excluded individuals from accessing services

5.4 Customer Support and Communication

• Responding to your inquiries via live chat, WhatsApp, email, or phone
• Resolving disputes, technical issues, and payment problems
• Sending transactional notifications (deposit confirmations, withdrawal approvals, account verification status)
• Providing important service updates and changes to Terms or Privacy Policy
• Conducting customer satisfaction surveys and gathering feedback

5.5 Marketing and Promotional Communications (with consent)

• Sending promotional offers, bonuses, and VIP rewards information via email, SMS, or push notifications
• Personalizing marketing messages based on your gaming preferences (sports betting, slots, live casino)
• Notifying you of special events and tournaments (weekend slot tournaments, football accumulator boosts during EPL or Champions League matches)
• Recommending games and features that match your interests

Important: You can opt out of marketing communications at any time by adjusting your account preferences, clicking unsubscribe links in emails, or contacting customer support. Opting out will not affect transactional and service-related communications.

5.6 Platform Improvement and Analytics

• Analyzing user behavior to improve website and app functionality
• Testing new features, games, and payment methods
• Optimizing mobile performance for Android and iOS devices
• Conducting research to enhance user experience and develop new services
• Generating anonymized statistical reports for business intelligence

5.7 Responsible Gaming Support

• Monitoring gambling patterns for signs of problem gambling behavior
• Implementing and enforcing deposit limits, loss limits, and session time limits
• Processing self-exclusion requests and preventing access during exclusion periods
• Providing resources and support for responsible gaming practices
• Contacting players who may benefit from responsible gaming interventions

6. Information Sharing and Disclosure

77rr does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

6.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist in operating our Platform, including:

• Payment processors and Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) for deposit and withdrawal processing
• E-wallet service providers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Game providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Playtech, Play'n GO, Spribe) for delivering casino games and live dealer experiences
• Identity verification and KYC service providers
• Fraud detection and prevention services
• Customer support software platforms
• Cloud hosting and data storage providers
• Marketing and communication service providers (email, SMS, push notifications)

All third-party service providers are contractually obligated to maintain confidentiality, process data only for specified purposes, and implement appropriate security measures. They are prohibited from using your personal information for their own purposes.

6.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, courts, or regulatory bodies when:

• Required by applicable Indonesian or international law
• Responding to valid legal processes (subpoenas, court orders, warrants)
• Investigating suspected illegal activity or violations of our Terms and Conditions
• Complying with anti-money laundering (AML) reporting obligations
• Protecting the rights, property, or safety of 77rr, our users, or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving 77rr, your personal information may be transferred to the successor entity. We will notify you via email and prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so. You have the right to withdraw such consent at any time.

7. Data Security Measures

77rr implements comprehensive technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

7.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) / TLS (Transport Layer Security) protocols, providing the same level of encryption used by banks.
• Data Encryption at Rest: Sensitive data stored in our databases, including passwords, financial information, and identification documents, is encrypted using advanced encryption standards (AES-256).
• Secure Password Hashing: User passwords are hashed using bcrypt or similar one-way cryptographic functions and are never stored in plain text or reversible encrypted formats.
• Firewall Protection: Multi-layered firewalls protect our servers from unauthorized external access attempts.
• Intrusion Detection Systems (IDS): Real-time monitoring systems detect and alert us to suspicious activity or potential security breaches.
• Regular Security Audits: Third-party security firms conduct penetration testing and vulnerability assessments to identify and address potential weaknesses.

7.2 Access Controls and Authentication

• Strict access control policies limiting employee access to personal data on a need-to-know basis
• Multi-factor authentication (MFA) for administrative access to systems containing personal data
• Regular review and revocation of access privileges for employees who no longer require them
• Session timeout mechanisms to prevent unauthorized access through unattended devices
• Strong password requirements enforced for all user accounts (minimum length, complexity requirements)

7.3 Organizational and Physical Security

• Data centers located in secure facilities with 24/7 physical security, surveillance, and access logging
• Employee confidentiality agreements and data protection training programs
• Incident response plan and data breach notification procedures compliant with applicable regulations
• Regular backups stored in geographically separate locations to ensure data recovery capability
• Secure disposal procedures for data storage media at end-of-life

8. Data Retention Periods

77rr retains personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on data type and regulatory requirements:

Data Category	Retention Period	Justification
Account Registration Information	Duration of active account + 7 years after closure	Legal and regulatory compliance, potential dispute resolution
KYC Verification Documents	7 years from account closure	Anti-money laundering (AML) and regulatory record-keeping requirements
Financial Transaction Records	7 years from transaction date	Accounting, tax compliance, and audit requirements
Gaming and Betting History	7 years from transaction date	Dispute resolution, regulatory reporting, responsible gaming monitoring
Customer Support Communications	3 years from last interaction	Quality assurance, dispute resolution, customer service improvement
Marketing Consent Records	Until consent is withdrawn + 1 year	Proof of consent for regulatory compliance
Website and App Usage Logs	90 days	Security monitoring, technical troubleshooting
Cookies and Tracking Data	Up to 12 months (varies by cookie type)	User experience improvement, analytics

After retention periods expire, personal data is securely deleted or anonymized such that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and business intelligence purposes.

If you request deletion of your data before the standard retention period expires, we will honor your request to the extent legally permissible. However, we may need to retain certain information to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.

9. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. 77rr respects these rights and provides mechanisms for you to exercise them:

9.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. You can access much of your account information directly through your account dashboard. For comprehensive data access requests, contact our Data Protection Officer at [email protected] with subject line "Data Access Request."

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction or completion. You can update your profile information, contact details, and payment methods directly through your account settings. For other corrections, contact customer support.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed. Note that this right is not absolute, and we may need to retain certain data to comply with legal obligations or establish legal claims.

9.4 Right to Restriction of Processing

You have the right to request that we limit how we use your personal data in certain circumstances, such as while we verify data accuracy or investigate complaints. During restriction periods, we may store your data but not actively process it except with your consent or for specific legal purposes.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON file) and to request transmission of that data to another service provider where technically feasible.

9.6 Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing, we will stop processing your data for such purposes immediately. For objections based on legitimate interests, we must demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You can manage consent preferences through account settings or by contacting customer support.

9.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with 77rr's Data Protection Officer and with relevant data protection supervisory authorities in your jurisdiction.

9.9 Exercising Your Rights

To exercise any of these rights, please contact us via:

• Email: [email protected] with subject line indicating your request type (e.g., "Data Access Request", "Data Deletion Request")
• Live Chat: Available 24/7 through the website for immediate assistance
• Written Correspondence: Via postal mail to our Data Protection Officer

We will respond to your request within 30 days of verification. For complex requests, we may extend this period by an additional 60 days, with notice to you. We may request additional information to verify your identity before fulfilling requests to prevent unauthorized disclosure of personal data.

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) by websites you visit. They help websites remember information about your visit, such as your login status, language preferences, and other settings, making your next visit easier and the site more useful to you.

10.2 Types of Cookies We Use

77rr uses the following categories of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These enable core functionality like account login, payment processing, security features, and account balance display. You cannot opt out of essential cookies, as they are required for the service to work.
• Performance and Analytics Cookies: Collect information about how visitors use our Platform, including pages visited, time spent, error messages encountered, and features used. This helps us improve website performance and user experience. Examples include Google Analytics cookies.
• Functionality Cookies: Remember your preferences and settings, such as language selection (English for our Indonesian market), currency display (IDR), time zone (WIB), and layout preferences. These enhance your experience but are not essential for basic functionality.
• Marketing and Advertising Cookies: Track your browsing behavior across websites to display relevant advertisements and promotional content. These cookies remember whether you've visited our site and share this information with advertising partners.

10.3 Other Tracking Technologies

In addition to cookies, we use:

• Web Beacons (Pixel Tags): Small graphic images embedded in emails and web pages that track whether you've opened an email or viewed a page.
• Local Storage: HTML5 local storage and session storage for temporarily storing data on your device to improve performance.
• Device Fingerprinting: Collecting device characteristics (screen resolution, operating system, browser version) to identify devices for security and fraud prevention purposes.

10.4 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling cookies may affect your ability to use certain features of the 77rr Platform, such as staying logged in or maintaining your language preferences.

To manage cookies, access your browser's settings (typically found under "Privacy" or "Security" sections). You can also use browser extensions or privacy tools that provide more granular cookie control.

11. International Data Transfers

While 77rr primarily serves users in Indonesia, our business operations may require transferring your personal data to countries outside Indonesia, including to jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring data processors maintain adequate security measures regardless of location
• Limiting international transfers to only what is necessary for service provision
• Using encryption during transit and storage of internationally transferred data

Specific scenarios involving international data transfer include: processing by game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) who may operate servers outside Indonesia; cloud storage providers with data centers in multiple jurisdictions; payment processors facilitating international banking transactions; and customer support systems hosted on international platforms.

By using the 77rr Platform, you acknowledge and consent to the international transfer of your data as described in this policy, with the understanding that appropriate safeguards are in place to protect your information.

12. Children's Privacy Protection

Online gambling by minors is illegal in Indonesia and strictly prohibited by 77rr. We implement age verification procedures during account registration and may request additional proof of age through KYC documentation (government-issued identification showing date of birth).

If we become aware that we have inadvertently collected personal information from an individual under 21 years of age, we will take immediate steps to delete that information and close the associated account permanently. If you believe we have collected information from a minor, please contact us immediately at [email protected] with subject line "Underage Account Report."

Parents and guardians are encouraged to monitor their children's online activities and educate them about the risks of online gambling. We recommend implementing parental control software to restrict access to gambling websites on devices used by minors.

13. Policy Updates and Changes

77rr reserves the right to modify this Privacy Policy at any time to reflect changes in legal requirements, our business practices, or technological developments. When we make material changes to this policy, we will notify you through:

• Prominent notice on the 77rr website homepage and login screen
• Email notification to your registered email address
• In-app notification (for mobile application users)
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the 77rr Platform after the effective date of policy changes constitutes acceptance of the updated terms. If you do not agree with changes to this policy, you must stop using the Platform and may request account closure and data deletion as described in Section 9.

For significant changes that materially affect your privacy rights, we may require you to actively consent to the updated policy before you can continue using the Platform.

14. Contact Information

14.1 Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: [email protected] (use subject line "Privacy Inquiry" or "Data Protection Request" for priority handling)
• 24/7 Live Chat: Available directly through the website (response time typically under 2 minutes)
• WhatsApp Support: Indonesian-speaking agents available 24/7 (response time 5-15 minutes)

14.2 Response Timeframes

We are committed to responding to your privacy-related inquiries and requests promptly:

• General privacy questions: Within 1-2 business days
• Data access requests: Within 30 days (may be extended to 90 days for complex requests with advance notice)
• Data correction/deletion requests: Within 30 days of identity verification
• Urgent security concerns: Within 24 hours

14.3 Identity Verification

To protect your privacy and prevent unauthorized disclosure of personal information, we may request verification of your identity before responding to data access, correction, or deletion requests. Acceptable verification methods include providing your registered email address, answering security questions, or submitting identification documents matching your account registration information.